OPERATE
Managed AI Operations Keep your production AI accurate, secure, and improving.
How it runs
- 01Onboard
- 02Monitor
- 03Improve
- 04Report
01The problem
AI Systems Don't Stay Finished
Traditional software mostly keeps working once it's deployed. AI systems are different. Foundation models are updated or retired, your documents and policies change, user questions shift, and accuracy can slip without anyone noticing until a customer or auditor does.
Costs drift too: a prompt that was cheap at launch can become expensive at scale, and new models can often do the same job for less.
Managed AI Operations gives you a senior team that watches your AI systems continuously, measures how they're performing, and keeps improving them — with clear reporting to your leadership.
02How it works
How It Works
- 01
Onboard
We review your AI systems, set up monitoring, and agree the accuracy, cost, and response measures that matter to you.
- 02
Monitor
Continuous tracking of accuracy, drift, usage, cost, and security events — with alerts when something needs attention.
- 03
Improve
Regular prompt, model, and knowledge-base updates, tested against your own evaluation examples before they go live.
- 04
Report
Plain-language reports on performance and cost, plus quarterly reviews with your leadership team.
03Deliverables
What's Included
- Accuracy and drift monitoring with evaluation reports
- Prompt and model updates as foundation models evolve
- New document sources and knowledge-base maintenance
- Cost optimization: model routing, caching, token usage
- Guardrail and security updates
- Incident response with defined service levels
- Quarterly business review
04Who it's for
Organizations with AI in production — customer-facing assistants, document automation, internal knowledge tools — that need it to keep getting better, not just keep running. Every AI system we build includes 90 days of post-launch support; this retainer is what comes after. We also take on AI systems built by other teams.
05Why LTK Soft
- 01The same senior engineers who build AI systems operate them — no hand-off to a junior support desk.
- 02Changes are tested against your own evaluation examples before they reach users.
- 03ISO/IEC 20000-1:2018 certified for IT service management, and ISO 27001:2022 for information security.
- 04Clients stay: our longest engagements have run 6 to 16 years.
- 05Need the infrastructure maintained too? We can manage your cloud environment alongside your AI systems.
06Engagement
How engagements work
Essential
Monthly retainer
One production AI system, with monthly performance reviews.
Growth
Monthly retainer
Multiple systems, with more frequent updates and reviews.
Enterprise
Custom retainer
Multiple systems across teams, with priority service levels.
Each retainer is sized to your systems and confirmed after a free review call.
Request a proposal →07FAQ
Questions we hear most
08Keep exploring
Related services
Discuss Managed AI Operations
We'll review your production AI systems and recommend the right level of support.