How we work
We take responsibility for systems running in production — not just for delivering them.
Start with a short, clearly scoped pilot on one real workflow. Scale what works in two-week sprints. Security and compliance requirements are mapped in the first week — not bolted on at the end.
Most enterprise software fails audits because compliance was treated as an afterthought. We build it in from day one — so your system is production-ready and audit-ready simultaneously.
- Senior oversight on every project
- 90-day post-launch support
- 8-hour response time
How an engagement runs
- 01AssessFree call, then 1–2 weeks
- 02Pilot on one real workflow4–6 weeks
- 03Build & scale what works2-week sprints
- 04Launch & operateOngoing
01Our commitments
What we commit to on every engagement
01
A senior technical lead on every project — not a junior team
Every project has a named senior engineer with 8+ years of experience who reviews architecture, code, and critical decisions. You will meet this person on your first call. They are accountable for technical quality, not a project manager reading status reports. In regulated environments — HIPAA, CJIS, SOC 2 — the cost of a mistake is measured in federal audits and lost trust, not sprint retrospectives. That's why senior oversight is non-negotiable, not optional.
02
Weekly written status updates — no jargon, no surprises
Every Friday you receive a written status update: what was completed, what's next, any risks or blockers, and what we need from you. If something is going to be late, we tell you before you ask — with the cause and the recovery plan.
03
Compliance designed in — not audited in after the fact
For HIPAA, CJIS, SOC 2, or any regulated work, compliance requirements are mapped in Phase 1 and built into every architecture decision. Compliance is designed in from the start, not retrofitted after delivery.
04
Fixed-price means fixed — we absorb scope overruns we caused
If we misestimated our own work, we absorb the cost. The fixed price you approved is what you pay. The only exceptions are scope changes you request — which go through a formal change request with your approval before we proceed. No surprise invoices.
02Proof
This process delivered these outcomes
03The process
What happens, when, and who's accountable
- 01
Assess
Find where AI and automation will pay off
Free call, then 1–2 weeks
We review your workflows, data, and systems, pick the highest-value place to start, and map security and compliance requirements (HIPAA, CJIS, SOC 2) up front.
Key deliverables
- Prioritized workflow shortlist
- Data and security review
- Agreed success metrics
- Written pilot proposal
Your role
Interviews with the people who do the work today, access to sample data, and a decision on where to start.
After this phase: You know where to start, how success will be measured, and exactly what the pilot will cost.
- 02
Pilot
Prove it on one real workflow
4–6 weeks
We build one workflow end to end on your real data, inside your own cloud. AI output is tested against examples from your own team, with human review wherever decisions matter. You see progress every week.
Key deliverables
- Working software in your environment
- Accuracy and performance results
- Architecture and security design
- Go / no-go recommendation
Your role
Weekly check-ins, example cases to test against, and feedback from the people who will use it.
After this phase: Working software, measured results against the agreed metrics, and a clear decision on whether to scale.
- 03
Build & Scale
Extend what works
2-week sprints
We extend the pilot to more users, workflows, and systems. Senior engineers use AI coding tools to move faster, and every change is reviewed and tested before it ships.
Key deliverables
- Working software every sprint
- Integrations with your systems
- Automated tests and test reports
- Technical documentation
Your role
Sprint demos, backlog priorities, and acceptance of each release.
After this phase: A production-ready system, reviewed and tested sprint by sprint — no big reveal at the end.
- 04
Launch & Operate
Keep it accurate, secure, and cost-efficient
Staged rollout, then ongoing
We roll out in stages, train your team, and hand over runbooks. After launch we monitor accuracy, cost, and usage, fix defects, and update models and prompts as your needs change.
Key deliverables
- Staged production rollout
- Training and runbooks
- Monitoring and alerting
- Optional Managed AI Operations
Your role
User acceptance, go-live decision, and feedback from day-to-day use.
After this phase: A live system your team trusts — with a clear plan for keeping it accurate as things change.
04Compliance
Compliance built into every layer of delivery
HIPAA
For healthcare and health data: access controls, encryption, audit trails, and BAA compliance. Designed into architecture before development.
CJIS
For law enforcement: systems built to FBI CJIS Security Policy requirements, personnel screening, secure data handling. 16 years building law enforcement software.
SOC 2
For enterprise and SaaS: security, availability, and confidentiality controls. Audit-ready documentation from day one.
General Quality
ISO 9001, code review, automated testing, secure coding standards. Quality is non-negotiable for regulated work.
Compliance requirements are mapped in the Assess phase. Architecture diagrams, data flow maps, access control models, and audit trail designs are reviewed with your team during the pilot and kept current every sprint — so you always know how compliance is handled.
05Commercials
How engagements are structured
Fixed-price vs. time & materials
Fixed-price works best when scope is well-defined—MVP, integration, migration. You pay a set amount for agreed deliverables. We absorb overruns. Time & materials suits evolving requirements, discovery work, or ongoing development. You pay for hours; we provide detailed time logs.
We recommend fixed-price for projects with clear scope; T&M for exploratory or long-term partnerships.
Payment terms
Fixed-price: typically 30% upfront, 40% at milestone, 30% on delivery. T&M: weekly or monthly billing. Net 15 or Net 30.
How we estimate
We start with discovery. After understanding scope, complexity, and constraints, we provide a detailed estimate with assumptions. No ballpark numbers without a conversation—accuracy matters.
Engagement investment varies based on scope, complexity, and compliance requirements — from a focused AI pilot to multi-year platforms. We provide detailed estimates after a discovery conversation — no ballpark numbers without understanding your specific situation.
06After go-live
What happens after go-live
SLA options
| Priority | Response time |
|---|---|
| P1 (System down) | 4 hours |
| P2 (Degraded) | 24 hours |
| P3 (Non-critical) | 72 hours |
Weekly written updates
Every Friday. Progress, blockers, next steps — in plain language.
Bi-weekly working demos
You see and test working software every two weeks. Not slides. Not mockups.
8-hour response commitment
Any question, any concern — we're committed to a senior team member responding within 8 business hours.
07FAQ
Questions we hear most
We don't just deliver software. We deliver operational certainty.
Ready to see how this works for your project?
Schedule a 30-minute discovery call. We'll ask about your project, your timeline, your compliance requirements, and your constraints. You'll leave with a clear sense of whether we're the right fit — and what realistic outcomes look like for your situation.