1. Information We Collect
1.1 Information You Provide Directly
When you interact with our website or services, you may provide:
- Contact Information: Name, email address, phone number, company name
- Account Information: Username, password (encrypted), profile information
- Business Information: Company details, project requirements, technical specifications
- Communication Data: Messages you send us via contact forms, email, or chat
- Payment Information: Billing address, payment method details (processed securely by third-party payment processors—we do not store credit card numbers)
- Application Data: Resume, cover letter, portfolio links (for job applications)
1.2 Information We Collect Automatically
When you visit our website, we automatically collect:
- Device Information: IP address, browser type, operating system, device type
- Usage Information: Pages visited, time spent on pages, links clicked, referring website
- Location Information: General geographic location based on IP address (city/country level). When you submit our contact form, we derive your approximate location from your IP address (e.g., country, region, city) for support and context purposes.
- Cookies and Similar Technologies: See "Cookies and Tracking Technologies" section
2. How We Use Your Information
We use your information for the following purposes:
2.1 Providing Services
- Respond to your inquiries and requests
- Provide quotes and proposals for software development services
- Deliver contracted services and project work
- Process payments and manage billing
- Provide customer support
2.2 Communication
- Send service-related notifications (project updates, invoices, etc.)
- Respond to your questions and requests
- Send newsletters and marketing communications (with your consent)
- Notify you about changes to our services or policies
5. Data Retention
We retain your information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Retention Periods:
- Contact Form Inquiries: 3 years
- Client Project Data: Duration of contract + 7 years
- Marketing Data: Until you unsubscribe or request deletion
- Website Analytics: 26 months
- Job Applications: 2 years
6. Your Privacy Rights
Depending on your location, you may have the following rights:
7. Security
We implement industry-standard security measures to protect your information:
- Encryption in transit (TLS/SSL)
- Encryption at rest (AES-256)
- Secure authentication (multi-factor authentication)
- Regular security audits and penetration testing
- Employee training on data protection
- Access controls (need-to-know basis)
7a. Regulated Industry Compliance
LTK Soft provides software development services to clients in regulated industries including healthcare, law enforcement, financial services, and legal services. When providing services to these clients, we operate under additional compliance frameworks including:
HIPAA (Health Insurance Portability and Accountability Act): For healthcare clients, we operate as a Business Associate and execute Business Associate Agreements (BAAs) as required. Healthcare data is handled in accordance with HIPAA Security Rule requirements.
CJIS (Criminal Justice Information Services): For law enforcement clients, we maintain CJIS Security Policy compliance including personnel screening, access controls, and audit logging requirements for all personnel with access to criminal justice information.
Data processed under these frameworks is subject to the specific requirements of those frameworks, which may supersede or supplement the terms of this Privacy Policy.
For inquiries specific to regulated industry data handling, contact: privacy@ltksoft.com
8. Children's Privacy
Our website and services are not directed to children under 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will delete it promptly.
9. International Data Transfers
LTK Soft is based in the United States. If you are located outside the US, your information may be transferred to and processed in the US or other countries where we or our service providers operate. We use Standard Contractual Clauses (SCCs) approved by the European Commission and implement appropriate technical and organizational measures to protect your information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated Privacy Policy on this page with an updated "Last Updated" date. For material changes, we will notify you via email or prominent notice on our website. Your continued use of our website or services after changes constitutes acceptance of the updated Privacy Policy.
Questions About This Policy?
If you have questions, concerns, or requests regarding this Privacy Policy:
Response Time: We respond to privacy inquiries within 5 business days
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